Refund policy

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🔁 Glowia Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days from receiving your order to request a return.

To be eligible for a return:

• Items must be unused, unworn, with original tags attached, and in their original packaging.

• A receipt or proof of purchase is required.

To start a return, simply go to:
👉 https://account.glowia.net
Log in with your account to request and manage your return.

Once your return is approved, you’ll receive a return shipping label and detailed instructions.
Please do not send items back before submitting a return request.

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🔍 Damaged or Incorrect Items

If your item is damaged, defective, or you received the wrong item, please contact us immediately at info@glowia.net so we can make it right.

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🚫 Non-Returnable Items

We do not accept returns on:

• Sale items

• Gift cards

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🔄 Exchanges

If you'd like a different size or item, the fastest way is to return the product and place a new order once your return is accepted.

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💳 Refunds

Once we receive and inspect your return, we’ll notify you if your refund is approved.
If approved, the amount will be automatically refunded to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at info@glowia.net.